Both Jovonne and Randy were great. They, and the whole staff, were very helpful, friendly and knowledgeable. Thank you for your service. There should not be a minimum word amount. It makes filing out surveys a chore and lessens the overall experience.
Mohammed Sadrulula was excellent. He is a true professional and has excellent interpersonal skills. We met with him several times and every time he was professional, knowledgeable, and respectful. He is definitely an asset to your dealership and I would not hesitate to recommend him and Star Toyota.
Mohammed was a great help in assisting me in buying my first car. He explained everything I needed to know and went over everything as many times as I needed. Although I was hesitant, and told him I probably wouldn’t purchase my car the same day, he did not get upset, or try to force me to buy, as others did at other dealerships I had been to. After deciding to purchase that day, he made sure everything was taken care of and that I got the best deal available. Also, his demeanor as well as others in this dealership was greatly appreciated. They were beyond helpful, not rude or pushy, and were very welcoming. I look forward to recommending them to others and hopefully buying another vehicle from them.
I had an issue with not getting contacted back about some concerns. I came on here to voice my opinion, and sure enough tony contacted me immediately. Tony reassured me that I infact did choose the right dealership and found a solution to very concern. Not only this but tony went above and beyond. He showed great sympathy for the bad expierence I had contacting people and gave me a sense of security in trusting this dealership. If your looking for total customer statisfaction and good customer service, your next visit should be at this dealership.
Great experience walked in and left happy! When can you say going car shopping is fun? Gilbert has been my sales person from previous leases.
The dealership tries to make it possible for customers to obtain the car they want without great financial loss. Their supervision is attentive to every detail with careful assistance in helping the customer understand what is possible and alternatives necessary to take in obtaining the vehicle he wants and can afford.
During the consultation.I offered a response to a kind and detailed question and met the most in my request.I introduced this dealer to my friends.
I came to the dealership knowing which car I wanted and the features to be included. Mohammed listened attentively and matched me with the best model available. He negotiated the best lease price for me which I was most appreciative. The car was available within 2 days. Upon picking up the car, I was surprised by unexpected features in the car that I was not expecting but happy to have. I was given a demonstration of the various features of the car. The demonstration lasted as long as I needed. I was not allowed to drive the car off the lot until I was ready. I felt very comfortable driving out of the dealership. I was treated as a valued customer in a short amount of time. Mohammed is knowledgeable in the dealership’s inventory and matches the right car to the person without any undo pressure. He was professional, courteous, and provided one of the best car leasing experiences I have had.
I would like to give a shout to sean sales consultant He so friendly smiling understandably for ur needs actually this is my second time buying from him and Mr Ray the manger his so friendly and helpful I highly recommended to any one looking for cars Thanks star toyota used
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